Frequently Asked Questions
Everything you need to know about your Dixxon Europe order.
How long does shipping take within Europe?
Standard shipping typically takes 3-5 business days depending on your location. All orders are dispatched from our regional warehouse to ensure the fastest possible delivery times.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to initiate your return or exchange.
How do I know which size to order?
Our flannels and shirts are known for their signature fit. We recommend checking the specific size guide on each product page, as our 'Tall' and 'Regular' cuts may differ from standard high-street sizing.
Do I have to pay customs or import duties?
Orders placed within the European Union are shipped DDP (Delivered Duty Paid), meaning no additional customs fees will apply upon delivery. For non-EU countries, local taxes may apply.
How should I care for my Dixxon flannel?
To maintain the longevity of your gear, we recommend machine washing cold with like colors and hanging to dry. Avoid ironing or high-heat drying to prevent shrinkage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and localized options like Klarna and Ideal.